ICT, or Information and Communications Technology is an expansion of the old moniker "Information Technology" which encompasses not only Information Technology, but also the integration of communications technology such as telephone, broadcast, and wireless technologies. This expansion of the definition was necessary due to the increased overlap between Information Technology systems and communication systems.
This new frontier in Information and Communications Technology has lead to new challenges and opportunities in the business environment. More and more businesses are operating nearly or completely digitally. These changes mean that management systems will need to advance and adapt as well or the businesses using outdated management systems are going to fall behind.
One of the greatest advantages of ICT, and the one that requires the most adjustment in management systems, is the increased communication between a company and its employees, and a company and its customers. Gone are the days when customers and employees are content not receiving new information for months at a time as it percolates through layers of management. Customers in particular, and shareholders even more so, are looking for weekly or even daily reports on what the business is doing, where it is going, and what new products are about to hit the market.
By leveraging management systems designed to take advantage of ICT, your company can be assured of its continued prominence and relevance in the rapidly advancing markets that we currently do business in. Management systems will help your company take advantage of these burgeoning technologies in ways that improvements in management techniques and procedures simply cannot.
Good management systems are marked not by their brand name or price, but by the amount of time they save your business and the amount of money they can save either in improved efficiency or production. It simply does not make sense to try to leverage ICT's digital communications and connectivity without taking advantage of those features in management as well.
Management systems have many different uses, from helping you keep track of your employee’s time, to what they are doing on their computers, to improving communication in the event of a natural disaster such as an earthquake, hurricane, or tornado. The improved communication provided by ICT ensures that your business can remain agile and competitive whether you have 100 employees or 100,000.
When considering a management system, remember to keep in mind the needs of your business. A good management system will fulfil your requirements and have a bit of future proofing to ensure that your solution will continue to grow with your company. However that is not to say that purchasing the largest or most expensive management system on the market is the correct business decision.
It's important also to remember that for a management system to be the correct one for your business, it needs to be one that you and your managers are able to utilize effectively. It does your business and your customers no good if your business purchases a new management system and nobody knows how to use it. It is not a bad idea to talk to your IT department and get their input on the current technological level of your business and use that information to make a decision.
As with any major business decision it is important to remember that a marketing associate from a management systems company is more interested in selling you a product than in selling you the right product. By keeping that in mind it becomes significantly easier to see through the sales pitch to the product underneath – a product that may be the right one for your business.